Assistant Venue Manager

6 months ago

Melbourne, Australia Myrtle Wine Bar - Australian Bar Holdings Pub Group Full time

Myrtle Wine Bar - Australian Bar Holdings Pub Group

Myrtle is a celebration of locally-sourced ingredients and Australian wines. We aim to hero the incredible produce grown in Australia and pair it with unique wines from across the country. You'll find Aussie classics with a twist.

**Responsibilities**:

- Assisting the Venue Manager in overseeing the restaurant's day to day operations including but not limited to - managing stock control, managing customer's bookings, recording financial transactions, and ensuring the restaurant's appearance is clean and functional.
- Assisting the Venue Manager in opening or closing the restaurant if required and liaising with Chefs in menu preparation.
- Liaising with the Event Manager in organising events and functions.
- Assisting the Venue Manager in staff management and training including but not to limited to, maintaining a high quality of staff performance, planning/leading team meetings, administering staff training and development, managing work rosters, and liaising with Human Resource.
- Ensuring the restaurant's compliance with health regulations and policies.
- Providing excellent customer service and excellent problem-solving skills. Engaging customers for feedback on their experience with the restaurant; and making initiatives and contributing to the development and growth of the restaurant.

Main tasks
- Ensuring the restaurant runs smoothly on floor while also assisting the Venue Manager in stock management, recording financial transaction and handling other financial activities as required.
- In charge of ensuring customer's bookings are all taken and reflected. Assisting in staff management but also developing/updating staff training manuals with specific attention to transferring their knowledge to other staff members.
- Regular health and policies checks are assessed in the restaurant to meet compliance with health regulations.
- Main liaison member for floor staff in respects to other department like events/functions and HR.

Relevant skills
- Basic understanding of financial transactions and activity in a hospitality environment.
- Excellent English communication skills (both spoken and written), excellent customer service skills, excellent problem-solving skills and strong organisational skills is a must for this position.
- Be able to work and adapt in a fast-paced environment and have great teamwork skills managing staff and liaising with other department of the restaurant.

Relevant experience
- For this role, the applicant must have a good understanding and knowledge of the everyday operations of busy and fast-paced restaurant. Specifically, the applicant must have good knowledge and understanding of native Australian produce and Australian wines in order to provide highly authentic customer service in the restaurant.
- A minimum of 3 years’ previous experience within the hospitality and beverage industry in a supervising position.

Relevant qualifications/licensing qualifications
- A minimum of a either a diploma or completion of an apprenticeship/certificate in the hospitality industry.
- Extensive restaurant experience in similar roles may substitute for any formal qualifications.
- Responsible Service of Alcohol (RSA) Certificate and Licencing is mandatory in this occupation.

Should you wish to discuss this matter further, please do not hesitate to contact me on the details below.

Yours faithfully,

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