Hotel Ambassador

7 days ago


Sydney, New South Wales, Australia beBeeGuest Full time $55,000 - $76,000
Job Title

We are seeking a dynamic and enthusiastic Front Desk Representative to be the face of our hotel and create lasting impressions for our guests.

The ideal candidate will possess excellent communication skills, a strong knowledge of computer systems, and the ability to work under pressure.

Duties and Responsibilities:
  • Deliver exceptional service, from check-in to check-out and everywhere in between
  • Complete front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts
  • Provide passionate, knowledgeable, and friendly service to external and internal guests
  • Answer all telephone calls in a professional manner according to brand standards
  • Reconcile cashier floats at the completion of each shift
  • Brief non-member guests on loyalty program features and benefits and encourage sign-up
Requirements:
  • Previous customer service experience in a hotel environment
  • Strong knowledge of computer systems, including Microsoft Office and Opera Cloud
  • Ability to work under pressure, multitask, and think on your feet to resolve issues quickly
  • Strong communication skills and pride in personal presentation
  • Genuine customer service focus and dedication to making guests smile during their stay
  • Availability to work a rotating roster, including mornings, afternoons, and overnight shifts (as requested)

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