Customer Experience Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerAdvocate Full time $122,885 - $163,494

Customer Advocate Office Manager Job Summary

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This role involves supporting the activities of the Customer Advocate Office to ensure fair customer outcomes. The successful candidate will have relevant professional experience, a strong collaborator, and excellent stakeholder engagement skills.

Job Description:

We are seeking an experienced professional to support our Customer Advocate in delivering exceptional customer experiences. As a key member of our team, you will be responsible for:

  • Supporting the Customer Advocate in implementing customer governance activities across the organization
  • Undertaking detailed analysis and thematic reviews of customer data to identify risks, issues, and improvements
  • Engaging with customers, their representatives, and stakeholders to resolve complex customer conduct issues
  • Role modeling an enterprise customer culture and building a shared sense of direction

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Relevant degree qualifications, e.g., law, business, or other relevant discipline
  • Extensive experience in relevant professional experience (approx. 8 years)
  • Strong collaborator and experience working within a matrix organization
  • Highly developed written, oral communication, and interpersonal skills

Benefits:

We offer a range of benefits, including:

  • A corporate wellbeing program with subsidised gym membership, free flu vaccinations, and health check programs
  • Comprehensive learning and development support aligned to our Core Capabilities
  • Our People Awards – On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
  • Access to our Employee Assistance Program

Culture:

We value diversity and encourage people with different experiences and backgrounds to apply. We are committed to our people's development so they can thrive.

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