Customer Experience Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeTeam Full time $140,000 - $160,000

At the forefront of customer success, we are seeking a visionary Team Lead to spearhead our efforts in driving client retention and growth. As a key member of our team, you will be responsible for leading a high-performing Customer Success group, ensuring they deliver exceptional outcomes for our clients while operating within structured frameworks and performance metrics.

Job Description:
  • Lead a team of Customer Success Managers in achieving customer satisfaction, account growth, and long-term retention.
  • Develop and implement strategies to drive customer adoption, utilization, and renewal rates.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance overall customer experience.
  • Proactively engage with customers to understand their needs, provide solutions, and ensure seamless onboarding experiences.
Required Skills and Qualifications:
  • Proven leadership experience in managing teams of Customer Success Managers, including performance management, coaching, and driving accountability.
  • Exceptional ability to communicate and foster positive business relationships.
  • Strong analytical skills, with experience working with CRM tools, customer success platforms, and analytics tools.
  • Bachelor's degree in business, IT, communications, or a related field.
Benefits:
  • Accelerate your career through our learning and development opportunities, including Gallup strengths-based training and defined career pathways.
  • Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
Others:

As a trusted advisor committed to customers' ongoing success, you will have the opportunity to make a meaningful impact and contribute to our organization's continued growth and success.

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