Customer Service Ambassador
4 weeks ago
Are you passionate about delivering exceptional customer service and creating a positive experience for our members?
About the Role
As the first point of contact for our members and visitors, you will provide a warm and welcoming environment, ensuring a 5-star experience at every interaction.
About You
You will be a positive, energetic, and adaptable individual with exceptional communication skills and experience in a reception or similar role.
Key Responsibilities
- Provide exceptional customer service and support to members and visitors
- Manage front desk operations, including answering phone calls, responding to emails, and handling member inquiries
- Assist with club events and activities, ensuring a smooth and enjoyable experience for members
- Work collaboratively with the team to achieve club goals and objectives
Requirements
- Minimum 2 years experience in a similar role
- Courteous and friendly manner
- Exceptional personal presentation
- Interest in the health and fitness industry
- Vibrant and outgoing individual
- Clear verbal and written communication skills
- Personal drive to provide high-level customer service and satisfaction
- Highly developed customer relations skills
- Ability to master required software applications
- Ability to work autonomously and in a team environment
- Able to build rapport with members and internal staff
- Works in a calm, methodical manner when under pressure
Please note:
- Flexible hours and days are required for this role
- Proof of right to work in Australia documentation will be required to be presented at the first interview
- All Next Gen employees require a Working with Vulnerable People WWVP check
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