Sales Journey Expert

2 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $80,000
About the Role

This role plays a key part in delivering an exceptional vehicle sales journey. You will be supporting customers throughout their journey, from initial contact through to post-delivery follow-up.

As a trusted advisor, you will represent our brand and provide expert guidance to customers, helping them make informed decisions about their vehicle purchases.

Main Responsibilities
  • Leverage your product knowledge to deliver comprehensive and informative demonstrations to customers.
  • Provide outstanding customer service for in-store queries, addressing questions about vehicles, aftermarket products, and financial services.
  • Build strong relationships with customers by clearly explaining product benefits and features, using interpersonal skills and anticipating their needs.
  • Assist with preparing and processing sales contracts as needed.
  • Support customers with trade-ins and document processing on delivery day.
About You

We are looking for a customer-focused individual who thrives in a dynamic sales environment. You should have a passion for cars, technology, and helping people find the perfect solution for their needs.

You will bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

Requirements
  • A strong interest or experience in sales, retail, and/or automotive industry.
  • The ability to multitask in a fast-paced environment.
  • Excellent judgment and decision-making skills.
  • Proficiency in Microsoft Office and confidence using digital platforms.
  • Availability to work Saturdays (with a weekday off in lieu).
  • Flexibility to support a positive and supportive team culture.
  • A commitment to ongoing learning and development opportunities.
Benefits
  • A thorough and ongoing training program to support you in all aspects of your role.
  • Career and development opportunities that provide a sense of purpose and direction.
  • A supportive team environment that fosters a positive and supportive culture.
  • Additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
  • Recognition and rewards for individual and team accomplishments.
  • Access to employee benefits program including company car rental program and discounts on vehicle purchases.

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