Front Office Duty Manager

2 weeks ago

Darwin, Northern Territory, Australia Rydges Full time
About Rydges Palmerston

Rydges Palmerston Darwin is a tropical oasis in the heart of the city, offering a unique blend of style and sophistication. As a Duty Manager, you will be part of a team that creates unforgettable experiences for our guests.

Key Responsibilities
  • Work various shifts, including evenings and weekends, to provide exceptional customer service in a fast-paced environment.
  • Assist in the management of all departments while on shift, ensuring seamless operations and high standards of customer service.
  • Monitor hotel presentation and staff grooming, maintaining a high level of professionalism at all times.
  • Be proactive in anticipating guest needs, providing personalized service and exceeding expectations.
  • Collaborate with the Front Office Manager to implement and maintain high standards of customer service across all areas of the operation.
Benefits and Perks

As a valued member of the Rydges team, you will enjoy a range of benefits and perks, including:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels, including Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Award-winning winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.
Requirements

To be successful in this role, you will need:

  • Experience in a similar role, within a 4 or 5-star environment.
  • A strong hotel management background with exposure to reservations, accounts, complaint handling, and problem-solving.
  • Experience using Opera PMS is necessary.
  • A proven background in front desk and reservation operations.

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