Front Office Duty Manager

1 week ago

Darwin, Northern Territory, Australia Rydges Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at Rydges Palmerston. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Provide exceptional customer service and support to guests, management, and team members
  • Assist in the management of all departments while on shift
  • Monitor hotel presentation and staff grooming while on shift
  • Be proactive in anticipating guest needs and exceeding their expectations
  • Work collaboratively with the Front Office Manager to implement and maintain high standards of customer service
Requirements:
  • Experience in a similar role within a 4 or 5-star environment
  • Strong hotel management background with exposure to reservations, accounts, complaint handling, and problem-solving
  • Proven background in front desk and reservation operations
  • Experience using Opera PMS is necessary
What We Offer:
  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels - Rydges, LyLo, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company

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