Administrative Officer

1 month ago

Nambucca Heads, Australia Uniting Full time
About the Opportunity

Uniting Nambucca Heads is seeking a highly skilled and experienced Administrative Officer to provide comprehensive administrative support and manage reception duties. This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting.

Key Responsibilities
  • Respond to inquiries from internal and external stakeholders, including residents' families, in a timely and professional manner.
  • Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members, while managing the day-to-day rostering system.
  • Organise meetings, schedule training sessions, and take minutes as required, ensuring effective communication and collaboration.
  • Manage the ordering of supplies and consumables, ensuring efficient and cost-effective operations.
  • Securely scan, upload, and file resident and staff documents in the SharePoint system, maintaining confidentiality and adhering to data protection policies.
  • Process invoices promptly and accurately in the system, ensuring timely payment and maintaining financial records.
  • Communicate effectively with clients from diverse backgrounds and with varied needs, providing exceptional customer service and support.
  • Assist residents by performing tasks, including room preparation, booking transport, and arranging services, ensuring their needs are met and their experience is positive.
  • Foster community connections and promote the services of Uniting, contributing to the organisation's mission and values.
  • Ensure clear, timely, and effective communication, while maintaining the privacy and confidentiality of each client, adhering to Uniting's policies and relevant legislation.
Qualifications and Skills
  • Certificate 3 in Business Administration, Customer Service, or equivalent qualification/experience, demonstrating a strong foundation in administrative principles and practices.
  • Experience in rostering is essential, with a proven ability to manage and maintain accurate records.
  • Excellent communication and customer service skills, with the capacity to negotiate, mediate, and resolve conflicts effectively.
  • Strong problem-solving abilities, with a keen attention to detail and the ability to multitask efficiently.
  • Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.
What We Offer

Uniting offers a rewarding career with a leading human services organisation, providing opportunities for growth and development. We offer:

  • A competitive salary and benefits package.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive, inclusive, and collaborative work environment.
  • A commitment to offer opportunities to grow your career.
  • Purchase of additional leave.
About Uniting

Uniting NSW.ACT is a diverse, purpose-led team of people who are really making a difference to the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. Our purpose is to inspire people, enliven communities, and confront injustice.

We bring this to life every day through our values: compassionate, respectful, imaginative, and bold. Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia's First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

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