Nambucca Administration Officer

4 weeks ago


Nambucca Heads, Australia Uniting Full time
About the Opportunity

Uniting Nambucca Heads is seeking a highly skilled and experienced Administration Officer to provide comprehensive administrative support and manage reception duties. This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting.

Key Responsibilities
  • Respond to inquiries from internal and external stakeholders, including residents' families, in a timely and professional manner.
  • Collaborate with the Service Manager to ensure rosters are up-to-date and accessible to all team members, while managing the day-to-day rostering system.
  • Organise meetings, schedule training sessions, and take minutes as required, ensuring effective communication and collaboration.
  • Manage the ordering of supplies and consumables, ensuring efficient and cost-effective operations.
  • Securely scan, upload, and file resident and staff documents in the SharePoint system, maintaining confidentiality and adhering to data protection policies.
  • Process invoices promptly and accurately in the system, ensuring timely payment and maintaining financial records.
  • Communicate effectively with clients from diverse backgrounds and with varied needs, providing exceptional customer service and support.
  • Assist residents by performing tasks, including room preparation, booking transport, and arranging services, ensuring their needs are met and their experience is positive.
  • Foster community connections and promote the services of Uniting, contributing to the organisation's mission and values.
  • Ensure clear, timely, and effective communication, while maintaining the privacy and confidentiality of each client, adhering to Uniting's policies and relevant legislation.
Qualifications and Skills
  • Certificate 3 in Business Administration, Customer Service, or equivalent qualification/experience, demonstrating a strong foundation in administrative principles and practices.
  • Experience in rostering is essential, with a proven ability to manage and maintain accurate records.
  • Excellent communication and customer service skills, with the capacity to negotiate, mediate, and resolve conflicts effectively.
  • Strong problem-solving abilities, with a keen attention to detail and the ability to multitask efficiently.
  • Exceptional organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.
What We Offer
  • A rewarding career with a leading human services organisation, contributing to the well-being and quality of life of our clients.
  • Up to $18,550 NFP salary packaging available, providing a competitive remuneration package.
  • Access to our U rewards program with exclusive discounts, enhancing your work-life balance and overall well-being.
  • Access to Fitness Passport – Live your best life, promoting a healthy and active lifestyle.
  • A supportive, inclusive, and collaborative work environment, fostering a culture of respect, empathy, and understanding.
  • A commitment to offer opportunities to grow your career, supporting your professional development and personal growth.
  • Purchase of additional leave, providing flexibility and work-life balance.


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