Claims Processor

We are seeking a Claims Specialist to join our Finance team on a full-time contract.

This is a key position which will have responsibility for the end-to-end processing of customer claims, ensuring accuracy and timely resolution.

Key responsibilities

• Enter, scan, and attach claims into the system daily.
• Liaise with internal teams (sales, warehouse, distribution, customer service, and credit officers) and external stakeholders (customers and freight forwarders) to resolve claims.
• Investigate and action delivery discrepancies in line with business rules and agreed timeframes.
• Coordinate inspection activities for stock claims and follow through to resolution.
• Ensure credit notes, rejection letters, and return orders are processed within set deadlines.
• Respond promptly to emails, voicemails, and phone enquiries to maintain a high level of customer service.
• Contribute to process improvements by recommending and implementing efficiency initiatives.
• Provide feedback and reporting on claims issues to the Claims Manager and other stakeholders.

You are someone who thrives in a fast-paced environment and enjoys working through problems to find the best outcome. You'll be confident picking up the phone to get answers, asking the right questions to resolve claims quickly and accurately. To succeed in this role, you'll bring:

• Strong analytical skills and a solutions-focused mindset.
• Confidence in asking questions and seeking information to resolve issues.
• The ability to manage your workload effectively and see allocated cases through to completion.
• Comfort in handling phone conversations with customers and internal teams.
• Clear and professional written communication skills.

We're a supportive community committed to making everyday experiences extraordinary. Our dedication to sustainability, customer-first values, and community engagement creates a positive impact, ensuring that our consumers contribute to saving resources each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We Are One Team, We Are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

Join us as we continue on our journey of growth and excellence, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong expansion. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:

• Flexible working options
• Competitive remuneration
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• 'Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores
• 'Discounts' program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in-app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover