Claims Processor

1 week ago

Sydney, New South Wales, Australia beBeeClaims Full time $65,000 - $85,000
Job Overview

We are seeking a highly skilled and detail-oriented Claims Coordinator to join our team in Sydney. As a Claims Coordinator, you will play a vital role in the administration of primary insurance claims processing, ensuring timely and accurate resolution for our clients.

Your key responsibilities will include coordinating end-to-end administration on death, terminal illness, and income protection claims, reviewing claim information, interpreting policies, and determining claim eligibility within delegated authority. You will also request medical reports, arrange appointments, and liaise with external service providers and clients via telephone and written communication.

Key Responsibilities
  • Coordinate end-to-end administration on primary insurance claims processing, including death, terminal illness, and income protection claims.
  • Review claim information, interpret policies, and determine claim eligibility within delegated authority.
  • Request medical reports, arrange appointments, and liaise with external service providers and clients via telephone and written communication.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Basic to medium level Excel skills.
  • Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations.
  • Experience working with a Claims Management System (CMS) and processing payments.
  • Excellent organisation, attention to detail, and ability to prioritise effectively.
  • Clear and effective communication, both written and verbal.
  • Strong analytical, project support, and problem-solving skills.
What We Offer

We value every individual and consider our people important to the success of our business. We offer a dynamic working environment with short decision channels, an open feedback culture, and a sense of community shaped by mutual respect and a readiness to help.

Structured onboarding, hybrid working arrangements, employee assistance program (EAP), and modern offers for personal development and wellness activities prioritise employee wellbeing and engagement.

We foster a culture of respect, supporting and encouraging respectful communication and behaviours, acknowledging differences, and honouring the people we interact with.

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