CRM Business Analyst
1 month ago
We are seeking a highly skilled CRM Functional Analyst to join our Customer Platforms team. As a key member of our team, you will be responsible for working with our internal stakeholders to deliver exceptional sales, support, and service experiences for our customers.
The OpportunityIn this role, you will work closely with our product team to propose and configure solutions that meet the needs of our customers. You will be responsible for gathering business requirements, developing user stories, and training end-users on how to use our CRM system.
Key Responsibilities- Work with the CRM and Salesforce ecosystem in an agile, large-scale commercial environment
- Develop and implement solutions that meet business requirements
- Collaborate with cross-functional teams to deliver exceptional customer experiences
- Provide training and support to end-users on CRM system usage
- Stay up-to-date with industry trends and best practices in CRM and Salesforce
- Experience working with CRM and Salesforce in an agile environment
- Strong understanding of business processes and requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
We offer a dynamic and supportive work environment, competitive salary and benefits package, and opportunities for professional growth and development. If you are a motivated and experienced CRM professional looking for a new challenge, we encourage you to apply.
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