Dynamics CRM Business Analyst
1 month ago
Job Summary
We are seeking a talented Dynamics CRM Business Analyst to join our team at Infosys Consulting. As a Business Analyst, you will be responsible for gathering and analysing business requirements, designing, and implementing CRM solutions, and providing support and training to end users.
Key Responsibilities:
- Collaborate with business stakeholders to gather and document requirements for CRM projects
- Analyse business processes and recommend CRM solutions to improve efficiency and effectiveness
- Experience with configuration of Dynamics CRM, along with broader experience / understanding of customisations & design in Dynamics CRM
- Provide training and support to end users to ensure successful adoption of CRM systems
- Work closely with developers and IT teams to implement and test CRM solutions
- Stay current on industry trends and best practices in CRM technology
Qualifications:
- Bachelor's degree in business administration, Information Technology, or related field
- Minimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRM
- Strong knowledge of Dynamics CRM functionalities, configurations, and customization
- Experience with CRM integration, data migration, and reporting tools
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work effectively in a fast-paced, collaborative environment
About Us
We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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