Dynamics CRM Business Analyst

1 month ago


Sydney, New South Wales, Australia Infosys Singapore & Australia Full time

Job Summary

We are seeking a talented Dynamics CRM Business Analyst to join our team at Infosys Consulting. As a Business Analyst, you will be responsible for gathering and analysing business requirements, designing, and implementing CRM solutions, and providing support and training to end users.

Key Responsibilities:

  • Collaborate with business stakeholders to gather and document requirements for CRM projects
  • Analyse business processes and recommend CRM solutions to improve efficiency and effectiveness
  • Experience with configuration of Dynamics CRM, along with broader experience / understanding of customisations & design in Dynamics CRM
  • Provide training and support to end users to ensure successful adoption of CRM systems
  • Work closely with developers and IT teams to implement and test CRM solutions
  • Stay current on industry trends and best practices in CRM technology

Qualifications:

  • Bachelor's degree in business administration, Information Technology, or related field
  • Minimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRM
  • Strong knowledge of Dynamics CRM functionalities, configurations, and customization
  • Experience with CRM integration, data migration, and reporting tools
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work effectively in a fast-paced, collaborative environment

About Us

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.



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