Business Systems Analyst

1 month ago

Sydney, New South Wales, Australia Infosys Singapore & Australia Full time
Business Analyst - Dynamics CRM

Infosys Consulting is a global management and IT consultancy unit of the Infosys Group, a leading advisor to companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges and help them navigate the post-modern ERP world.

Our team is seeking a talented Business Analyst to join our Dynamics CRM practice. In this role, you will be responsible for gathering and analyzing business requirements, designing and implementing CRM solutions, and providing support and training to end users.

Key Responsibilities:
  • Collaborate with business stakeholders to gather and document requirements for CRM projects
  • Analyze business processes and recommend CRM solutions to improve efficiency and effectiveness
  • Experience with configuration of Dynamics CRM, along with broader experience/understanding of customizations & design in Dynamics CRM
  • Provide training and support to end users to ensure successful adoption of CRM systems
  • Work closely with developers and IT teams to implement and test CRM solutions
  • Stay current on industry trends and best practices in CRM technology
Qualifications:
  • Bachelor's degree in business administration, Information Technology, or related field
  • Minimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRM
  • Strong knowledge of Dynamics CRM functionalities, configurations, and customization
  • Experience with CRM integration, data migration, and reporting tools
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work effectively in a fast-paced, collaborative environment

We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a talented team of professionals. If you are a motivated and detail-oriented professional with a passion for CRM technology, we encourage you to apply.

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