CRM Functional Analyst

3 weeks ago

Sydney, New South Wales, Australia Myob Full time
About the Role

As a CRM Functional Analyst at MYOB, you will be responsible for working with the functional capabilities of our platform, including Sales Cloud, Service Cloud, and Communities. You will use your deep understanding of MYOB business processes to propose and configure solutions that deliver great outcomes for our customers. Your experience with CRM, including Lightning interface, will enable you to gather business requirements and develop user stories for a development team. You will also be passionate about assisting others in adopting CRM and Salesforce, and training end-users in how to use the system.

The Skills You'll Need

- Experience working with the CRM and Salesforce ecosystem at an agile, large-scale, commercial environment.
- Full development lifecycle from design through to deployment.
- Solid understanding of agile system of work and ability to identify areas of improvement and influence change.
- Experience working in an agile delivery environment, including iteration and story management.
- Strong organisation and facilitation skills.
- Excellent written and verbal communication skills; ability to communicate effectively with a range of personnel at all levels of the company.
- Ability to translate business requirements to implementation/technical specifications.

Our Culture & Benefits

At MYOB, we value diversity and inclusion. We believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We offer a range of benefits, including flexible work arrangements, financial assistance to set up your home office, and access to best-in-class discounts and vouchers from leading retailers. We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

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