Senior Administration Officer
1 month ago
We are seeking a highly skilled and experienced Senior Administration Officer to join our team at Icon Cancer Centre Australia. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our surgical practice management service.
Key Responsibilities- Greet patients warmly and assist with registration and personal details
- Coordinate and schedule appointments for patients receiving vital care, including surgical bookings
- Manage phone inquiries and address patient questions with empathy and accuracy
- Ensure accurate receipting and invoicing
- Monitor the administrative care path to ensure smooth and efficient service
- Maintain meticulous patient records and data
- Support workplace health and safety initiatives, ensuring a safe environment for all
- Act as a role model for Icon's values, always striving to enhance the patient experience
- Assist the Administration Manager with leadership, operational functions, and team improvements
We are looking for someone who brings more than just administrative experience - we want a proactive, personable, and driven individual with a passion for making a difference. If you're an exceptional communicator, love working with people, and are ready to lead by example, we'd love to meet you.
Requirements- At least three years of experience in a similar role, preferably in medical administration
- Familiarity with Medicare, DVA, and Private Health Insurance processes
- Strong organizational and time management skills
- Excellent communication skills - both verbal and written
- Proficient in using computer systems, including Word and Excel with Gentu experience preferable but not essential
- A commitment to delivering top-tier customer service
- Advanced knowledge of medical terminology is a plus
Icon Group is Australia's largest dedicated cancer care provider with a growing reach into New Zealand, Asia, and the UK. With over 3,500 employees, our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres, and 10 comprehensive centres offering medical oncology, haematology, and radiation oncology services under one roof.
We are committed to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far-reaching opportunities, and be part of an innovative market leader at the forefront of cancer care.
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