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Home Loan Specialist
2 months ago
At EBR, we are seeking a skilled Home Loan Specialist to join our team. As a key member of our mortgage lending team, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.
Key Responsibilities:
- Provide inbound and outbound support to customers regarding our home loan products throughout their journey
- Assist with digital loan application processes and underwrite loans
- Resolve customer issues and complaints in a timely and professional manner
- Complete loan applications, payments, repayments, and arrears management, as well as act on fraud alerts
- Work on a roster system, Monday to Friday, with flexibility to adapt to changing business needs
Requirements:
- RG 146 qualified with at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre
- Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
- Proven negotiation experience and a passion for customer service
- Ability to work proactively to solve problems and achieve desired outcomes
About EBR:
EBR is a dynamic and exciting work environment that offers long-term career opportunities. If you are a motivated and customer-focused individual looking to join a growing team, please apply now or email your CV.
