Indigenous Banking Specialist

4 weeks ago


Darwin, Northern Territory, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team. As an Indigenous Banking Specialist, you will play a critical role in providing exceptional customer service and support to our Indigenous customers across Australia.

Your primary responsibility will be to build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to our wide range of products and services. You will be the first point of contact for customers, delivering outstanding customer service, answering questions, and identifying issues and service gaps.

About You

To be successful in this role, you will have a strong understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People. You will possess highly developed written and verbal communication skills, with the ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.

You will have a strong customer service background, with excellent attention to detail and the ability to work in a fast-paced environment. If you are passionate about building positive relationships with our Indigenous customers and communities, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide exceptional customer service to Indigenous customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to our products and services.
  • Work collaboratively with internal stakeholders, including community and government services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
  • Conduct presentations and liaise with internal stakeholders across the Bank to promote our products and services to Indigenous customers.


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