Customer Experience Transformation Specialist
2 days ago
About Wingecarribee Shire Council
">Located in the magnificent Southern Highlands, our council is a balance of pristine natural scenery and rich diversity of lifestyle choices. With a population of over 50,000, we offer a unique blend of historical past and modern amenities.
Our Values
">We are driven by RESPECT - Resilience, Empathy, Sustainability, Pride, Efficiency, Courage, and Teamwork. These values guide the way we work and ensure we deliver easy, convenient, reliable, and efficient services to our customers and community.
The Opportunity
">We are committed to providing exceptional customer experiences and have embarked on a customer-led transformation journey. As a Customer Experience Officer, you will be the front face of this transformation, championing a 'Digital First, anywhere, anytime' philosophy and driving innovation and continuous improvement.
Your Key Responsibilities
">You will work collaboratively with our team to improve the overall experience offered by our council to residents and customers. This will involve assisting with relevant information, taking payments, and promoting digital services uptake.
Essential Criteria
">- ">
- Minimum of two years' experience in a similar role">
- Proven commitment to providing quality customer experience">
- Ability to work in a team environment with shared goals and responsibilities">
- Demonstrated experience using online technological platforms">
- Current Class C Driver's License">
Benefits
">- ">
- Attractive salary remuneration + 11.5% Superannuation per year">
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)">
- Learning and development opportunities, including tertiary assistance">
- Vaccination program including annual Flu vaccine">
- Access to financial advice and guidance including advice from Active Super">
- Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup">
What We Offer
">We are an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of our people. We value people of all cultures, languages, capacities, sexual orientations, gender identities, and/or expressions.
How to Apply
">Please submit your application, including your current resume, statement of claims addressing the essential criteria, and any additional relevant tickets, qualifications, and certificates.
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