Claims Operations Director

1 week ago

Brisbane, Queensland, Australia beBeeLeader Full time $140,000 - $187,000

**About the Role**

We are seeking a seasoned operational leader to spearhead our Property Claims division. Since 2008, our organization has built a strong brand by delivering exceptional customer service and tailoring products to individuals.

This is a pivotal role where you will have a direct impact on our ongoing success and growth, ensuring the delivery of a customer-focused claims experience that aligns with our values.

**Key Responsibilities:

- Lead the entire Property Claims value chain end-to-end, driving peak performance in a complex regulatory environment.
- Foster a winning culture of success and performance that delivers strong staff engagement and fosters rewarding careers for our people.
- Drive a strong risk culture that supports great customer and business outcomes.
- Provide strategic and tactical advice to shape outcomes that relate to our short, medium, and long-term strategy.
- Identify opportunities and expertly execute plans to improve operational efficiency, regulatory compliance, and deliver solid financial performance.
- Be an active part of our leadership team, leading by example through encouraging a collaborative working environment that champions our values and is focused on continuous improvement.
- Provide detailed reporting on performance analysis and progress in achieving set targets.

**About You**

- Possess a strong background in operational leadership and claims service with an emphasis on driving peak performance in a complex regulatory environment.
- Demonstrate a solid understanding of best practice call centre operations.
- Ability to interpret strategic objectives and implement and execute on new and ever-changing initiatives.
- Relevant qualifications in business, management, or equivalent work experience.
- Passionate about building high-performing teams through strong leadership, engaging, and capability uplift.
- Ability to identify operational gaps and generate workable and innovative solutions.
- Solid data interpretation and analysis skills.
- Confident communicator across all stakeholder groups and ability to deliver concise and engaging business reporting to Board level.
- Track record in project delivery including sound knowledge of effective change management principles.
- Advanced interpersonal and communication skills and cross-functional influence.
- Exposure to and solid understanding of the financial services regulatory landscape.
- High level of integrity and professional accountability.
- Ability to embrace and drive change in a fast-paced environment.

**How to Apply**

If you would like to utilize your skills and expertise to make a meaningful impact, submit a resume and covering letter outlining your motivation and suitability.

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