Technical Assistance Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $92,000 - $121,000
Job Description

This role is a key member of the ICT team, responsible for delivering high-quality technical assistance and support to end-users.

The ideal candidate will be able to troubleshoot issues and resolve problems in a timely and efficient manner, collaborating with various teams to deliver effective solutions.

  • Provide first-line support for ICT systems and applications
  • Collaborate with teams to resolve technical issues
  • Document and report incidents and resolutions
  • Participate in on-call rosters and provide after-hours support as required

About This Role

In this position, you will have the opportunity to develop and maintain your technical knowledge and skills, staying up-to-date with emerging technologies and trends.

You will work collaboratively with other teams to ensure seamless delivery of services to the community, providing technical assistance and support to end-users.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Able to learn new technologies quickly
  • Excellent communication and interpersonal skills
  • Capacity to work effectively in a team environment
What We Offer

We offer a range of benefits to our employees, including:

  • Competitive salaries
  • Flexible work options
  • Opportunities for professional development
  • A comprehensive employee wellbeing program

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