Technical Assistance Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $70,000 - $82,000
IT Support Specialist

We are seeking a highly skilled IT support specialist to provide exceptional technical assistance across our organisation.

This casual role involves working 2-3 days a week at our office, where you will be key to our mission to enrich lives and strengthen communities.

Key Responsibilities
  • Provide level 1 & 2 end-user support for Windows/Mac, MS Intune, Autopilot, remote tools, and hardware.
  • Troubleshoot, resolve issues, and ensure efficient IT operations.
Requirements
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Ability to work independently and within a team.
  • High attention to detail.
  • Proactive and customer-focused approach.
About the Opportunity

As an IT support specialist, you will have the opportunity to develop and maintain a comprehensive knowledge base of common issues and solutions.

You will also have the chance to efficiently manage incident queues, prioritise tasks based on impact and urgency, and provide timely and accurate technical support to clients via various channels.

What We Offer

At our organisation, you'll get the security, stability, and opportunities that come with a strong, well-established company ready for the future.

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

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