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Technical Support Specialist

1 week ago

Geelong, Victoria, Australia Centorrino Technologies Pty Ltd. Full time

At Centorrino Technologies, we're dedicated to delivering exceptional technical support to our customers. As a Desktop Support Officer, you'll play a critical role in ensuring the smooth day-to-day operations of our clients' IT systems.

This is an exciting opportunity for a passionate and skilled individual who is committed to providing friendly and knowledgeable support to customers. You will have the chance to interact with a wide range of technology, including mac and pc devices, tablet systems, server infrastructure, and voice platforms.

Your key responsibilities will include:

  • Providing high-quality onsite technical support to customers
  • Collaborating with colleagues to identify areas for process improvement
  • Seeking customer feedback to continuously improve service delivery
  • Identifying and resolving technical issues efficiently
  • Maintaining accurate documentation and procedures

To succeed in this role, you'll need:

  • A passion for providing exceptional customer service
  • Strong communication skills for troubleshooting technical issues
  • Effective leadership experience for managing and motivating teams
  • A positive attitude and can-do mindset

We offer a supportive work environment and opportunities for growth and development. If you're looking for a challenging and rewarding career as a Desktop Support Officer, apply today