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IBM Technical Support Specialist

2 weeks ago

Willoughby City Council, Australia IBM Computing Full time

**Job Overview**

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at IBM Computing. In this role, you will be responsible for providing technical support and expertise to our global customers using IBM MQ.

This is an exciting opportunity to work with cutting-edge technology and collaborate with cross-functional teams to resolve complex technical issues. As a Technical Support Specialist, you will have the opportunity to make a significant impact on our customers' success and contribute to the growth and development of our business.

About the Role

This position requires strong technical knowledge and experience in supporting enterprise-level systems and applications. You will be working with a wide range of technologies, including IBM MQ, Linux/Unix, and Windows. Your excellent problem-solving skills, attention to detail, and ability to communicate complex technical information effectively will be essential in this role.

Responsibilities

  • Provide technical support and expertise to global customers using IBM MQ
  • Analyze and troubleshoot complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with cross-functional teams to resolve technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Requirements

  • Strong technical knowledge and experience in supporting enterprise-level systems and applications
  • Excellent problem-solving skills and attention to detail
  • Ability to communicate complex technical information effectively
  • Experience working with IBM MQ, Linux/Unix, and Windows
  • Fluency in English (additional languages a plus)