Customer Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeEducator Full time $60,000 - $80,000
About the Role

We are seeking a skilled professional to join our team as an Educator. In this role, you will be responsible for creating world-class customer service in our retail stores by engaging guests, sharing product knowledge, and speaking about our culture.

Main Responsibilities
  • Provide exceptional guest experience by interacting with customers, assessing their needs, and offering solutions.
  • Offer technical product education to help customers understand the value and benefits of our products.
  • Facilitate seamless guest transactions and execute market-relevant omnichannel programs according to company standards.
  • Engage with guests continuously, attend to their needs, and move dynamically on the floor to ensure a great guest experience.
  • Receive feedback from guests, partner with store leadership to take appropriate action, and 'make it right' for customers.
  • Inform guests about local community programs, plan, and execute local, regional, and area-driven Community projects and initiatives.
Working with Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive relationships with all team members and collaborate to ensure optimal guest experience and support store operations.
Operations
  • Perform product presentation tasks according to company standards, including restocking items, cleaning, and maintaining a luxury environment in the store.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to safety policies and procedures to maintain a safe work environment.
We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable.
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others.
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
  • Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging.
Requirements
  • Must be legally authorized to work in Australia.
  • Willing to work a flexible schedule.
  • Willing to move through the store to help guests and accomplish work.

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