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Customer Experience Leader
2 weeks ago
We are seeking a skilled and dedicated Concession Manager to join our retail team at a leading department store.
- Drive customer-centric culture, creating a positive in-store experience.
- Maintain sales growth by achieving key performance indicators as set by the business.
- Ensure team understanding of business objectives with a focus on commercial acumen.
- Inspire and empower your team through collaborative leadership and development.
- Work collaboratively with other Concession, Floor Managers, and Cluster Managers.
- Embody cultural values of: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.
- Possess a passion for retail, exceptional service, and personal style.
- Proven experience in managing fast-paced retail or hospitality businesses.
- Ability to manage budgets, interpret financial reports, and create efficient rosters.
- Experience managing large teams' performance, productivity, training, and development.
- Operational excellence, experience with stock control, and visual merchandising.
- Ability to build strong relationships with stakeholders across the business.
Our company has been dressing men for over 40 years. We understand the individual behind the suit and strive to provide garments that combine design with craftsmanship.