Student Experience Advisor
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Advisor. In this role, you will be responsible for providing expert advice and guidance to students on their study pathways, as well as managing inbound phone and email enquiries.
Key Responsibilities:
- Perform outbound call initiatives to promote student progression
- Manage inbound phone and email enquiries
- Provide expert advice and guidance on appropriate study pathways
- Actively manage student retention and identify upsell/cross sell opportunities for referral to B2C sales team
- Contribute to a student-centric culture
- Work towards KPIs on student retention by providing a consistently high standard of customer service and advice
- Uphold strong data integrity and accurate record management
Requirements:
- Minimum 2 years' of customer service experience
- Strong interpersonal and communication skills and the ability to liaise with diverse stakeholders
- High level written and oral communication skills
- Ability to resolve difficult conversations and overcome objections
- Ability to maintain high volume workload in a fast-paced environment
- Excellent attention to detail with accurate data entry skills
Kaplan Professional is a leading provider of financial planning, applied finance, real estate, mortgage broking, insurance, and leadership online higher education, vocational education, and corporate courses and programs. We pride ourselves on being a kind and inclusive organisation that values the richness and experience of our diverse team.
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Student Experience Advisor
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Student Experience Advisor
4 weeks ago
Brisbane, Queensland, Australia Kaplan Full timeAbout the RoleThe Student Experience Adviser is a key member of the team focused on student retention and progression across Kaplan Professional higher education courses.Key ResponsibilitiesPerform outbound call initiatives to promote student progression and provide expert advice, guidance, and support on appropriate study pathways.Manage inbound phone and...
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