Student Experience Advisor

4 weeks ago


Brisbane, Queensland, Australia Kaplan Full time
Student Experience Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Student Experience Advisor. In this role, you will be responsible for providing expert advice and guidance to students on their study pathways, as well as managing inbound phone and email enquiries.

Key Responsibilities:

  • Perform outbound call initiatives to promote student progression
  • Manage inbound phone and email enquiries
  • Provide expert advice and guidance on appropriate study pathways
  • Actively manage student retention and identify upsell/cross sell opportunities for referral to B2C sales team
  • Contribute to a student-centric culture
  • Work towards KPIs on student retention by providing a consistently high standard of customer service and advice
  • Uphold strong data integrity and accurate record management

Requirements:

  • Minimum 2 years' of customer service experience
  • Strong interpersonal and communication skills and the ability to liaise with diverse stakeholders
  • High level written and oral communication skills
  • Ability to resolve difficult conversations and overcome objections
  • Ability to maintain high volume workload in a fast-paced environment
  • Excellent attention to detail with accurate data entry skills

Kaplan Professional is a leading provider of financial planning, applied finance, real estate, mortgage broking, insurance, and leadership online higher education, vocational education, and corporate courses and programs. We pride ourselves on being a kind and inclusive organisation that values the richness and experience of our diverse team.



  • Brisbane, Queensland, Australia Kaplan Full time

    About the RoleThe Student Experience Adviser plays a vital part in our team focused on student retention and progression across Kaplan Professional higher education courses.Key ResponsibilitiesDeliver outbound call initiatives to promote student progression and enhance their overall experience.Manage inbound phone and email enquiries, providing expert advice...


  • Brisbane, Queensland, Australia Kaplan Full time

    About the RoleThe Student Experience Adviser is a key member of the team focused on student retention and progression across Kaplan Professional higher education courses.Key ResponsibilitiesPerform outbound call initiatives to promote student progression and provide expert advice, guidance, and support on appropriate study pathways.Manage inbound phone and...


  • Brisbane, Queensland, Australia Kaplan Full time

    About the RoleThe Student Experience Adviser is a key member of our team focused on student retention and progression across Kaplan Professional higher education courses.Key ResponsibilitiesPerform outbound call initiatives to promote student progression and provide expert advice, guidance, and support on appropriate study pathways.Manage inbound phone and...


  • Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    About the RoleWe are seeking a skilled and enthusiastic individual to join our team as a Campus Student Engagement Advisor. In this role, you will provide student-facing assistance and support for student administration, collaborating with our national Student Engagement team to deliver exceptional support and guidance to students.


  • Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    About the RoleAs a Campus Student Engagement Advisor, you will be responsible for delivering exceptional student support and guidance to our students at the Brisbane campus.Key ResponsibilitiesProvide timely and accurate advice to students via various communication channels, including phone, web chat, and email.Deliver administrative support to ensure...


  • Brisbane, Queensland, Australia Scape Full time

    We are a leading provider of student accommodation in Australia, with the capacity to provide a home to 15,000 students.The role of Housekeeper - Wellness & Hygiene is a casual position located in [City]. You will be responsible for maintaining the day-to-day presentation and overall aesthetic appearance of our Scape assets.Key Responsibilities:Daily...


  • Brisbane, Queensland, Australia EF International Language Campuses Full time

    EF International Language CampusesWe are seeking a highly skilled Global Student Experience Coordinator to join our team at EF International Language Campuses in Brisbane.Salary: $80,000 - $110,000 per year (dependent on experience)Job Description:The Global Student Experience Coordinator is a pivotal role that plays a key part in the overall administrative...


  • Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    About the RoleWe are seeking a highly skilled and enthusiastic individual to join our team as a Campus Student Engagement Advisor. In this role, you will provide student-facing assistance and support for student administration, collaborating with our national Student Engagement team.As a key member of our close-knit team, you will engage with students...


  • Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    About ACAPAt Australian College of Applied Professions (ACAP), we pride ourselves on providing a supportive and inclusive learning environment that empowers our students to succeed.We are Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, and business...

  • Service Advisor

    3 weeks ago


    South Brisbane, Queensland, Australia James Frizelle`s Automotive Group Full time

    Service Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at James Frizelle`s Automotive Group in South Brisbane QLD. As a Service Advisor, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring seamless vehicle ownership experiences.Key Responsibilities:Deliver...


  • Brisbane, Queensland, Australia Australian Industry Trade College Full time

    The Australian Industry Trade College is seeking a dedicated and experienced Workplace Health and Safety Advisor to join our team. As a key member of our People team, you will play a critical role in ensuring the health, safety, and well-being of our staff, students, and visitors.About the RoleWe are looking for a highly skilled and motivated individual to...

  • Service Advisor

    4 weeks ago


    South Brisbane, Queensland, Australia James Frizelle`s Automotive Group Full time

    Role Overview:Frizelle Sunshine Automotive is seeking a skilled Service Advisor to join our team at our Springwood Dealership. As a Service Advisor, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring seamless vehicle ownership experiences.Key Responsibilities:Deliver outstanding...


  • Brisbane, Queensland, Australia Brisbane Catholic Education Office Full time

    About the RoleThe Brisbane Catholic Education Office seeks a highly skilled and experienced Principal Advisor to join our School Improvement Team.As a key member of our team, you will provide strategic advice to Principals and Senior Leaders across our secondary schools, driving capability building and informing our school improvement process.You will work...

  • Service Advisor

    2 days ago


    Brisbane, Queensland, Australia AUTOrecruit Full time

    Service Advisor OpportunityWe are seeking a skilled Service Advisor to join our team at AUTOrecruit. The ideal candidate will have a minimum of 12 months experience in a Service Advisor role and possess excellent communication and problem-solving skills.About the Role:Provide exceptional customer service and support to vehicle ownersCollaborate with service...


  • Brisbane, Queensland, Australia Australian Industry Trade College Full time

    The Australian Industry Trade College is seeking a dedicated and experienced Workplace Health and Safety Advisor to join our team. As a key member of our People team, you will play a critical role in ensuring the health, safety, and well-being of our students, staff, and visitors.About the RoleWe are looking for a highly skilled and motivated individual to...

  • Service Advisor

    4 weeks ago


    Brisbane, Queensland, Australia AUTOrecruit Full time

    Service Advisor OpportunityWe are seeking a highly motivated and experienced Service Advisor to join our team at a large, multi-franchise dealership in the northern suburbs of Brisbane.This is a fantastic opportunity for someone who wants to take their career to the next level and be part of a positive working environment with regular team building events...

  • University Student

    4 weeks ago


    Brisbane, Queensland, Australia Skillforce Recruitment Pty Ltd Full time

    Job Opportunity for Uni StudentsWe are seeking reliable and physically fit university students to work in the Brendale area.Key Responsibilities:Unload containersMeet physical demands of the roleExhibit excellent work ethicsWhat We Offer:Immediate startWeekly wages paidWork in the Brendale area$35.00 plusRequirements:Valid forklift ticketReliable...


  • Brisbane, Queensland, Australia AUTOrecruit Full time

    Are you a motivated and experienced Service Advisor looking for a new challenge? If so, this could be the ideal opportunity for you.This is a large, multi-franchise dealership in the northern suburbs of Brisbane seeking a skilled Service Advisor to join their team at Aspley. The role would suit someone with experience as a Service Advisor, and who wants to...


  • Brisbane, Queensland, Australia Australian College of Applied Professions Full time

    At the Australian College of Applied Professions, we're dedicated to creating a supportive and inclusive environment for our students. As a key member of our Campus Leadership Team, the Campus Student Engagement Manager plays a vital role in ensuring a seamless and engaging student experience.The ideal candidate will have a proven track record in delivering...


  • Brisbane, Queensland, Australia Icon Group Full time

    Pharmacy Student OpportunityAre you a pharmacy student looking to gain experience in a hospital setting? We are seeking a pharmacy student to join our team at Slade Pharmacy Wesley, a leading provider of cancer care services. As a pharmacy student, you will have the opportunity to work alongside experienced pharmacists and contribute to the delivery of...