Technical Support Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomerSupport Full time $100,000 - $120,000
Technical Support Associate

We are seeking a skilled Technical Support Associate to join our dynamic team. This role offers the opportunity to showcase and support cutting-edge technology, delivering exceptional service to customers.

This hybrid technical and administrative position is perfect for individuals with a background in Geospatial and Engineering Technology, who are passionate about drones and/or LiDAR technology. Relevant fields of study include Geomatics, Land Surveying, Civil Engineering, Mechatronics, Remote Sensing, or Geography.

Key Responsibilities:

  • Provide high-quality technical support and ensure customer satisfaction.
  • Efficiently resolve incidents and issues.
  • Oversee hardware returns, keeping customers informed at every step.
  • Manage hardware replacements and coordinate equipment loans.
  • Develop and maintain both internal and customer-facing technical documentation.
  • Gather and present customer feedback to drive product enhancements.
  • Perform administrative tasks and record all technical support activities meticulously.
  • Foster lasting relationships with customers, promoting retention and expansion.

Requirements:

  • Excellent customer service skills, with advanced proficiency in written and oral communication.
  • Flexibility to work irregular hours, including early mornings or late evenings, to accommodate time zones.
  • Familiarity with CRM systems such as HubSpot, Jira, or Zendesk.
  • Strong analytical, problem-solving, and troubleshooting skills, with attention to detail.
  • Ability to thrive in a fast-paced environment that values continuous improvement.

Why Join Us?

We offer a collaborative work environment, competitive compensation, and opportunities for professional growth. Our mission is to push the boundaries of robotics and digitisation, helping humanity explore further and understand more.

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