Customer Service Representative
7 days ago
About Us
We are a leading provider of tyres and tyre-related services in Australia, committed to delivering exceptional customer experiences through our seamless eCommerce network.
As a Customer Service Representative with our team, you will play a vital role in assisting our customers throughout their journey, providing support and solutions to drive customer satisfaction and loyalty.
Key Responsibilities:
- Provide expert customer service across multiple channels, including phone, email, web, and live chat.
- Collaborate in a fast-paced environment to answer inbound customer service queries (voice and digital).
- Develop and support solutions for day-to-day operations within the tyres business, including product support, suppliers, and logistics providers, as well as administrative tasks.
About You
We are looking for individuals who embody our company values: we change the game, we own it, we step in, we are curious, and we don't take ourselves too seriously.
Successful candidates will demonstrate inclusive and interpersonal attributes, along with expertise in managing enquiries through to resolution, liaising with internal and external stakeholders.
You will also be motivated to grow authentic relationships with clients, exceed KPIs, and share your expertise on tyreconnect products and services.
Benefits
- A competitive salary range of AU$60,000 - AU$80,000 per annum.
- 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.
- The support of a highly engaged, high-performing team, including a leadership team that fosters face-to-face interaction.
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