Senior Billing Specialist: MS

5 days ago

Melbourne, Victoria, Australia Ntt Full time

About NTT DATA

NTT DATA is a leading global provider of business and technology services. We serve a significant portion of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

Job Summary

We are seeking a Senior Billing Specialist to join our team on a permanent position. The successful candidate will be responsible for managing the end-to-end billing process for a portfolio of large, complex Managed Services contracts.

Key Responsibilities

  • Gathering all applicable inputs from internal and external parties, and following up invoices and/or reports
  • Manipulating large volumes of internal & external data sources to calculate periodical billing
  • Reconciling True ups
  • Client Profitability reviews to ensure alignment with expectations/As Sold position
  • Identifying variances/trends and escalating anomalies appropriately to the Client Director
  • Liaising with internal stakeholders for queries, client purchase orders, and assistance with issue resolution
  • Updating the billing information in the Contract Management system (SnoW/ ITSM) ensuring alignment to the Client contract
  • Processing Commercial MACDs
  • Triaging Technical MACDs
  • MACD reporting
  • Managing T&M Quoting and Quote and Project
  • Updating Client Information Template
  • Updating systems and reports (Accruals, SAP, Direct, SFDC, SNOW, E-filing A/P Portal, Sharepoint/Teams)
  • Creating additional client-facing substantiation reports (invoice attachments)
  • Creating the invoice in SAP via SNoW
  • Raising proforma invoices (where applicable)
  • Updating Cost vs Sell file for every contract
  • Maintaining accurate billing and backout records for SOX audit purposes
  • Ownership of invoice queries until resolution
  • Maintaining work instructions
  • Chairing meetings and taking minutes where applicable

Requirements

  • Strong experience in a complex contract management support environment
  • Advanced Microsoft Excel skills, including vlookups, pivots, and formula creation
  • Knowledge of SAP, Service Now, ITSM, SFDC is highly regarded
  • Working knowledge of Managed Services is desirable

Attributes

  • Excellent reconciliation and problem-solving skills
  • Excellent analytical and data management skills
  • Excellent communication skills (written & verbal)
  • High sense of urgency and data accuracy
  • Ability to handle difficult conversations with stakeholders
  • Attention to detail and exceptional organisational skills
  • Proactive and can-do attitude, ability to work unsupervised and embrace change
  • Works efficiently to achieve team goals and objectives
  • Self-Starter with a proven ability to learn complex new business concepts

Workplace type: Hybrid Working

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