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Senior Customer Success Business Partner
2 weeks ago
This is a strategic role that requires building and fostering trusted advisor relationships with customers at the executive level.
The ideal candidate will have 12-15 years of relevant experience in a dynamic, customer-facing role within a B2B SaaS organization.
They must be able to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections effectively.
A solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring is also essential for success.
The successful candidate will lead a cross-functional post-sales team to deliver a seamless customer experience.
">Key Responsibilities- Build and foster trusted advisor relationships with customers at the executive level.
- Guide customers on process, people, and change management best practices to drive adoption of real-time operations.
- Proactively identify risks to customers achieving their stated business goals and collaborate with the sales team to develop a risk mitigation plan.
- Deliver business value and innovation to customers by understanding opportunities to reduce costs and drive growth.
