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Fire Protection Equipment Specialist
3 weeks ago
Are you a skilled professional looking to make a meaningful contribution to our team? We're seeking an individual to play a key role in the maintenance and service of fire protection equipment. This position promises diversity and opportunities for skill development.
This role will be instrumental in ensuring the continued success of our business. You'll work closely with our Melbourne Operations Manager to manage technicians, prioritise tasks based on multiple factors including deadlines and client KPIs. Your exceptional communication skills and ability to provide clear updates will ensure seamless customer interactions.
In this role, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll be responsible for:
- Generating quotations - Analyse defects raised by in-field technicians and create accurate quotes for rectification works to portable fire equipment, exit and emergency lighting, fire doors and passive systems.
- Mobilising jobs - Raise jobs for approved quotes or ad-hoc works, ensuring timely completion and effective resource allocation.
- Managing technicians - Prioritise tasks based on deadlines and client expectations, ensuring seamless delivery of services.
- Parts and logistics - Coordinate the procurement and allocation of necessary parts and equipment for the service team.
- Customer communication - Act as the primary point of contact for customers regarding scheduling and updates, providing professional and clear communication at all times.
To succeed in this role, you'll need:
- Basic computer skills - Proficiency in Microsoft Office for reporting and documentation purposes.
- Operational and safety skills - Strong understanding of safety protocols and procedures.
- Effective communication - Excellent communication skills at all levels, both written and verbal.
We offer:
- Ongoing training and development - Opportunities to enhance your skills and knowledge in a dynamic environment.
- Challenging work - A diverse range of tasks and responsibilities that will keep you engaged and motivated.
- Career progression - Opportunities to progress within the organisation, taking on new challenges and responsibilities.
We're a global leader in integrated facility management services, offering a full range of facility and real estate management solutions. Join us and become part of a talented team that's passionate about delivering exceptional results.
