Rural Insurance Specialist

4 days ago


Toowoomba, Queensland, Australia IAG Full time

Transforming Rural Communities as a WFI Client Service Consultant

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IAG, the largest general insurance group in Australia and New Zealand, invites applications for a full-time 12-month max term position for a Client Service Consultant to join our community-minded WFI team based in Toowoomba. We offer an attractive work-life balance, flexibility, and opportunities to develop and grow within the IAG family of brands.

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The ideal candidate will have strong communication and rapport-building skills, be tech-savvy with multiple systems, and possess the ability to make decisions and work autonomously. Underwriting and product knowledge are desirable but not necessary. Our people are experienced insurance professionals who take the time to listen and understand our clients' needs.

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This role offers an excellent opportunity to build on our goal of being 'great people to know.' You will work closely with new and existing clients, assisting them with their insurance needs, and contribute to making a difference in the local communities.

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We pride ourselves on our commitment to reconciliation and creating a safe and supportive work environment for all employees. This is an exciting opportunity to develop your career and be part of a purpose-led organisation dedicated to making your world a safer place.

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About the Role:

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  2. You will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeding expectations.">
  3. Collaborate with internal stakeholders to resolve client queries and issues efficiently.">
  4. Build strong relationships with clients, understanding their needs and developing solutions to meet those needs.">
  5. Maintain accurate records and reports, ensuring compliance with regulatory requirements.">
  6. Stay up-to-date with industry trends, products, and services, applying this knowledge to enhance client experiences.">
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About Us:

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IAG has been one of Australia's leading rural, business, and strata insurers since 1919. We underwrite over $13 billion of premium per annum, but we're so much more than that. When you join us, you're not just joining one brand – you're becoming part of a large, purpose-led organisation committed to making a positive impact.

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Our company values include empathy, integrity, and courage. We strive to create a workplace where everyone feels valued, respected, and supported. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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What We Offer:

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  • A competitive salary range of AU$65,000 - AU$80,000 per annum (dependent on experience), plus superannuation and benefits.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
  • A supportive and inclusive work environment that promotes diversity, equity, and inclusion.">
  • The chance to work with a renowned organisation, contributing to its mission of making your world a safer place.">


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