Rural Insurance Consultant

2 weeks ago


Toowoomba, Queensland, Australia IAG Full time

Make a meaningful impact as a Client Service Consultant with WFI, part of IAG, the largest insurance group in Australia and New Zealand.

We're seeking a dedicated professional to join our community-minded WFI team on a 12-month max term basis, with the possibility of extension for the right candidate.

You'll work closely with new and existing clients, assisting them with their insurance needs and providing exceptional customer service.

As a Client Service Consultant, you'll have a customer-first approach and contribute to our goal of being 'great people to know.'

With a focus on developing and growing your career, you'll work in a team environment and have access to flexible work arrangements, an attractive work-life balance, and an engaging team environment.

You'll be based in our WFI office in Toowoomba and work full-time, Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period, subject to business requirements.

About the role:

  • Tech-savvy and confident using multiple systems and platforms simultaneously
  • Ability to make decisions and work within business guidelines and processes
  • Well-developed rapport building, active listening, and communication skills
  • Demonstrated ability to work autonomously, use initiative, and good attention to detail
  • Underwriting and product knowledge (desirable but not necessary)
  • Understanding of the general insurance industry (desirable but not necessary)

About us:

Since 1919, WFI has been one of Australia's leading rural, business, and strata insurers. We have local area managers and client service teams, situated across Australia, who are committed to delivering on our promise.

As part of IAG, the largest general insurance group in Australia and New Zealand, we underwrite over $13 billion of premium per annum. We're dedicated to making your world a safer place and offer a range of benefits, including:

  • Grow your financial future with 13% superannuation as standard
  • Access up to 50% off home and motor insurance
  • Flexibility and support so you can live life to the full
  • Work in a team who care about people and community
  • Receive meaningful recognition through an award-winning system
  • Keep your skills current and accredited with the IAG Academy portal

We're committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees.



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