Hotel Guest Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $83,000
Role Overview

This is a casual front office role with flexible shift options, providing exceptional guest experiences at every stage of the journey.

  • Deliver high-quality service to guests including check-in, arrivals, departures and throughout their stay.
  • Be an ambassador for the hotel, promoting our brand positively.
  • Interact with guests wherever possible, ensuring a smooth experience.
  • Process reservations, answer enquiries, make recommendations and upsell rooms according to availability.
Key Responsibilities
  1. Check in and out guests efficiently using our PMS system.
  2. Answer and dispatch incoming calls externally and internally.
  3. Maintain knowledge of all room rates and available packages.
  4. Follow up on all guest requests and complaints.
About You

To be successful in this role, you should have:

  • A desire to genuinely help people and connect well with guests and colleagues alike.
  • Front office/reservation experience is preferred but not essential.
  • Success in a similar role is preferred but not essential. We value attitude over experience.
  • Excellent interactive social skills and an acute eye for detail.
  • The ability to work under pressure in a fast-paced environment, taking initiative and working collaboratively.
  • Flexibility to work mornings, evenings, overnights, weekends and public holidays.
  • A positive mindset and a

  • Hotel Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday.The Vulcan Hotel is ideally located, close to...

  • Hotel Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask. The position will require the successful applicant to work full-time hours on a rotating roster Monday to Sunday.The Vulcan Hotel is ideally located, close to...

  • Hotel Guest Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $38,000 - $45,000

    Job OverviewThe Guest Services Manager plays a pivotal role in ensuring the department operates efficiently, maximizing revenue and guest satisfaction.This position involves overseeing daily operations, supervising staff, and participating in multi-disciplinary teams to improve guest experiences and hotel operations.Main ResponsibilitiesSupport the General...

  • Hotel Guest Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Killara Hotel & Suites Full time

    **Experienced Hotel Guest Service Office**Killara Hotel & Suites is located in the heart of Sydney. We are currently seeking experienced Hotel Guest Service Representative to join our team. You must take pride in your work and be willing to go that "extra mile" to make our guest's experience an enjoyable one. This is a role that requires an energetic and...

  • Hotel Guest Service Agent/Receptionist

    2 weeks ago

    Sydney, New South Wales, Australia Vulcan Hotel Full time

    Vulcan Hotel, a 46-room heritage-listed boutique hotel in Ultimo, requires a friendly Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to multitask.The position will require the successful applicant to work 4 shifts a week on a rotating roster:- Saturday and Sunday Mornings- Two shifts on weekdaysThe Vulcan...

  • Hotel Guest Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Located near Sydney Airport, our hotel offers comfortable studio rooms and an on-site restaurant. Explore the city or relax at nearby beaches.Job OverviewThis is a dynamic role that requires exceptional hospitality skills to deliver a world-class experience for our guests.Providing warm welcomes and ensuring a positive stay for all guestsCommunicating...

  • Hotel Guest Experience Liaison

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $59,000 - $74,000

    Concierge Position OverviewThis role serves as a key point of contact for Guests and VIPs during their hotel stay, providing information about the property and local area.Main Responsibilities:Serve as primary liaison for Guests and respond to inquiries in a timely manner.Offer advice and booking services on various Guest requests, including tours, events,...

  • Hotel Guest Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $14,970 - $17,994

    Job DescriptionThe Guest Service Agent plays a pivotal role as the initial and final point of contact for guests at a hotel. They have the power to transform a stay into an unforgettable experience. Beyond handling check-ins, check-outs, and occasional reservations, the true excitement lies in building connections with guests and crafting memorable...

  • Hotel Guest Experience Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $40,000 - $60,000

    The primary goal of a Front Office Agent is to provide exceptional service and support to hotel guests. Their responsibilities include creating a warm and welcoming atmosphere, handling financial transactions efficiently, and ensuring seamless check-in processes.Key ResponsibilitiesDevelop strong relationships with guests to guarantee their...

  • Hotel Guest Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $62,000

    Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.This is an exciting opportunity to provide exceptional service to our guests and ensure their stay with us is memorable.As a Customer Service Representative, you will be responsible for:Welcoming guests and checking...