Support Expert for Business Applications

2 weeks ago

Sydney, New South Wales, Australia beBeeSYSTEMSSUPPORT Full time $98,765 - $123,456
Job Title:

Systems Support Specialist

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About the Role

  • This is an exciting opportunity to provide support to business users, systems and applications by acting as the first point of contact for all incidents and service requests.

The successful candidate will work closely with the Technology team and various internal and external stakeholders to implement and provide software, desktop and critical systems administration support, including cloud-hosted solutions in line with compliance, procedures and service levels.

In addition to this, the key focus of the Systems Support Specialist will be to provide support for the core banking and business systems by working closely with the business and external stakeholders to configure the systems with approved changes, testing and implementing solutions on a timely basis through change management controls.

You will also be involved in projects which transform our business with the aim to improve our member services and experiences.

Key Responsibilities

  • Ensure all requests are logged into the IT Service Desk with clear and concise resolutions provided
  • Creation of documentation and contribution to the IT Service Desk knowledge base
  • Undertake daily routine tasks to ensure the availability of all systems
  • Engage with relevant third-party stakeholders to support Australian Military Bank's systems.
  • Monitor and provide IT Support for applications, core banking systems, and systems administration, including cloud-hosted solutions, including virtual desktops
  • Support business projects and initiatives
  • Supporting users with remote tools
  • Daily application support for banking and digital channel solutions
  • Implementation of changes for banking and business applications
  • Implementation of solutions and changes in accordance with change management controls

Requirements

  • Relevant Information Technology degree/diploma
  • A minimum 3 years' experience working in IT service desk support
  • Experience with ITIL practices and service management tools
  • Excellent problem-solving skills and ability to troubleshoot technical issues
  • Experience in the installation and maintenance of Microsoft Windows operating systems, Windows Server, Active Directory, Azure fundamentals and various Microsoft Office software products
  • Ability to work independently and manage multiple tasks and projects

Benefits

  • Staff Banking product + Services discounts
  • Novated Leasing options
  • 4 weeks Paid Parental + Purchased Leave option
  • Referral Reward Program
  • Employee Assistance Program
  • Annual Flu Shot + Blood Donor Leave
  • Polo Shirt provided
  • Service Awards

Why Us

  • We offer competitive remuneration and ongoing learning and development programs
  • We provide realistic progression opportunities nationwide and the opportunity to embrace new technologies and ways of working

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