Front Office Team Leader

2 days ago

Mission Beach, Australia beBeeLeadership Full time $104,650 - $115,500

Unlock a World of Opportunities

We're the world's leading vacation ownership and travel membership company, driving growth through innovation and customer service excellence. Our team helps us put the world on vacation every day.

Join a Dynamic Team

As a Front Office Supervisor, you'll lead the Reception desk team in delivering exceptional customer experiences. Your expertise will ensure seamless operations, from guest registration to managing issues effectively.

Be Part of a Global Success Story

At our company, we strive for excellence in hospitality and community engagement. Our inclusive environment supports your growth, allowing you to shine as a professional and build lasting memories with our guests.

Grow Your Career with Us

Discover a career where possibility meets potential. With opportunities for continual growth and development, you'll be empowered to achieve your goals and make a lasting impact in our global team.

Key Responsibilities:

  • Efficiently manage the Reception desk, ensuring smooth operations and excellent customer service.

  • Lead and develop a high-performing team, promoting a culture of customer service excellence.

  • Build strong relationships with guests, addressing their needs and resolving issues promptly.

  • Collaborate with colleagues to drive business success and implement process improvements.

Benefits:

  • Discounted hotel stays worldwide.

  • Subsidized Private Health Insurance (upon successful completion of probation period).

  • Professional development funding.

Required Skills:

  • Proven experience in a Front Office department at a supervisory level (3 years desirable).

  • Knowledge of hotel property management systems, Opera preferred.

  • Excellent communication, written, verbal, and active listening skills.

  • Detail-focused with an organized approach and ability to multitask.

  • Positive attitude, vibrant, and passionate about delivering exceptional customer service.

  • Exceptional time management skills and ability to work under pressure.

  • Strong negotiation and problem-solving skills.

  • Proficiency in using a computer and Microsoft Office applications.

  • Bookkeeping/finance experience highly regarded.

  • Immaculate presentation and grooming standards.

  • Ability to work a flexible roster, including weekends and school/public holiday periods.

  • The capability to work in a fast-paced environment both as part of a team and autonomously.

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