Front Desk Supervisor Role

2 weeks ago

Mission Beach, Australia beBeeCustomer Full time $45,000 - $65,000

Job Opportunity

Front Office Manager Position

This is an exciting opportunity to join our team as a Front Office Manager. As a key member of the front desk, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the hotel.

  • Lead and mentor the front office team to deliver outstanding customer service.

  • Handle guest inquiries and special requests with efficiency and professionalism.

  • Coordinate guest arrivals and departures, ensuring seamless room allocations.

  • Collaborate with housekeeping and maintenance services to ensure requests are actioned efficiently.

  • Manage reservations, including group bookings, with precision and attention to detail.

  • Participate in management meetings and stay updated on industry trends and best practices.

  • Take on a hand-on role leading the team by example.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous front office experience with a proven track record of delivering exceptional customer service.

  • Strong work ethics, flexibility, and a supportive attitude towards team members.

  • Self-motivation and ability to thrive in a fast-paced environment.

  • Adaptability and initiative to quickly adjust to changing processes and demands.

  • Excellent computer skills, including proficiency in Microsoft Office, especially Excel.

  • Availability to work a rotating roster of weekdays, weekends, evenings, and public holidays.

  • Numerical proficiency and a strong focus on providing top-notch customer service.

Benefits

We offer a fun and rewarding work environment, fantastic career and training opportunities, a personalized reward and recognition program, and the chance to thrive in an engaging and collaborative team environment where your brilliance is celebrated.

Where Memories Start with You

At our company, hospitality is at the heart of all we do. We deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join us and build a career where memories start with you.

We are an equal opportunity employer and consider all applications without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com.

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