Front Office Supervisor

2 weeks ago

Mission Beach, Australia beBeeCustomerService Full time $70,000 - $95,000

Discover a career that combines exceptional customer service with operational efficiency in our Front Office Supervision role.

This exciting opportunity involves leading the Reception desk team to deliver seamless check-ins, ensure guest satisfaction, and provide expert local area knowledge. You will be responsible for managing day-to-day operations, resolving issues promptly, and maintaining high standards of customer care.

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As a seasoned professional in a Front Office department, you will bring your expertise in hotel property management systems, Opera preferred, and events experience highly regarded. Your exceptional communication skills, written, verbal, and active listening, will enable you to build strong relationships with guests and colleagues alike.

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We offer a dynamic work environment where innovation and growth drive our success. With a focus on employee development, we provide discounted hotel stays across the world, subsidised Private Health Insurance, and professional development funding. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, join our global team as a Front Office Supervisor today.

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Benefits:

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  • Discounted hotel stays across the world
  • Subsidised Private Health Insurance (upon successful completion probation period)
  • Professional development funding

Requirements:

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  • Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal and active listening
  • Detail focused with an organised approach and ability to multitask
  • Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously

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