Product Adoption Specialist
2 days ago
We are seeking a skilled Implementation Consultant to join our team. As an Implementation Consultant, you will play a vital role in the successful implementation and training of our products to new and existing clients.
Your key responsibilities will include optimizing the implementation process by following and improving upon implementation procedures, utilizing our CRM (Salesforce) to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our products as they align with customer needs, and conducting post-implementation reviews to ensure system optimization and customer satisfaction.
- Train traditional customer workflows, enabling customers to adopt our products in their business.
- Provide data & design services to customers such as creating reports or output documents.
- Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
- Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
- Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
- Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
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Product Adoption Strategist
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