Successful Software Adoption Manager
2 days ago
The primary role of this position is to serve as a trusted advisor to clients, ensuring the optimal utilization and satisfaction with software investments.
Key Responsibilities:- Establish and maintain strong client relationships, driving the adoption and renewal of our software offerings.
- Collaborate closely with Client Managers and Service delivery Managers to ensure seamless client engagement.
- Develop and implement customized software success plans that promote accelerated software usage and feature adoption, aligning efforts with clients' business objectives.
- Provide regular training programs to guide clients on utilizing specific software features, identifying opportunities for upselling and cross-selling.
- Ensure regular business reviews are conducted to demonstrate the value of our solutions and report success metrics back to our organization.
- Work collaboratively with vendors and stakeholders to advocate on behalf of and support client success.
- Develop and execute technology adoption programs in consultation with Sales Specialists and GTM Practice.
- Engage closely with Presales, Consulting, and Technical Services team members to ensure effective client engagement and resource leverage.
- Implement a structured governance framework with clients, capturing key success criteria to be covered in meeting cadence.
- Maintain a good understanding of vendor incentives and be accountable for realizing associated rewards.
- Advanced experience in software lifecycle management, client relationship building, and technology adoption.
- Strong understanding of software products and services, including their features and benefits.
- Ability to develop and execute technology adoption programs, work closely with cross-functional teams, and build strong relationships with clients.
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Customer Success Manager
2 days ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
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Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
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Customer Success Manager
3 days ago
Melbourne, Victoria, Australia Quest Software Full timeJoin to apply for the Customer Success Manager role at Quest SoftwareJoin to apply for the Customer Success Manager role at Quest SoftwareCustomer Success Manager IIIQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.OverviewCustomer Success Manager...
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Urgent) Product Adoption Manager
6 days ago
Melbourne, Victoria, Australia Zipline Full timeAbout you- 2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.- Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboards- Confident communicator — Comfortable working with Enterprise users, running webinars, writing...
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Customer Success Manager
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Melbourne, Victoria, Australia Zendesk Full timeJob Description Customer Success Manager The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions.It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and...
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Software Lifecycle Manager
3 days ago
Melbourne, Victoria, Australia beBeeTechnology Full time $110,000 - $142,000Job Overview:Manage Software Lifecycle for SuccessWe are seeking an experienced professional to manage the software lifecycle, ensuring seamless adoption and maximum value for our clients. This role involves collaborating with cross-functional teams to develop and execute technology adoption programs, leveraging resources as needed.Key...
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Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Zendesk Full timeJoin to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Get AI-powered advice on this job and more exclusive features.Customer Success Manager The Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using...
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Product Adoption Manager
2 weeks ago
Melbourne, Victoria, Australia Zipline Full time2 days ago Be among the first 25 applicantsThis range is provided by Zipline.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrAbout you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project...
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Product Adoption Manager
2 weeks ago
Melbourne, Victoria, Australia Zipline Full time2 days ago Be among the first 25 applicantsThis range is provided by Zipline.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrAbout you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project...
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Product Adoption Manager
3 days ago
Melbourne, Victoria, Australia Zipline Full time2 days ago Be among the first 25 applicantsThis range is provided by Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrAbout you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management...
