Urgent) Product Adoption Manager

About you

- 2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.
- Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboards
- Confident communicator — Comfortable working with Enterprise users, running webinars, writing crisp release notes/ emails, training users
- Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
- High-agency, extreme-ownership mindset; thrive in a fast and fluid environment

The role

Reporting to the Product Lead for your area, you will own ongoing adoption and value outcomes for a segment of Zipline customers, to ensure they continue to get recurring impact from our SaaS Products.

1. Manage a patch of Zipline customers for your product area - Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)

2. Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit our CVS targets

3. Drive Product Adoption – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product

4. Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle

5. Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars

What's it like to work here

- High Performance Meets Real Care: We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. No egos, just genuine teamwork.
- Radical Transparency & Accountability: We operate with extreme clarity and ownership. You'll thrive here if you're hungry to learn from failures and grow fast.
- Fast-Paced & Impact-Driven: Forget rigid structures—our agility drives innovation. You'll tackle big challenges and see the real-world impact of your work every day.

The Opportunity

This role has many career path options within 12-24 months (with an example pay range):

- Senior Product Adoption Manager (100 - 125k)
- Product Manager (100 - 150k)
- Strategic Account Manager (100 - 150k OTE)

About us

We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.
This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations:

1. Be confident their Extended Workforce is compliant
2. Ensure only Compliant people are on-site around vulnerable people
3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

What you'll get

- Great salary
- Apple Macbook
- Access to 200+ books in a Kindle account
- Monthly Fitness budget (you can spend it on gym, sports equipment etc)
- Up to 6x psychology sessions p.a at no cost
- Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
- Professional Development - up to $2,000 p.a for courses
- Great team offsites, inc a major one each year in Bali

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