Urgent) Product Adoption Manager

4 weeks ago


Melbourne, Victoria, Australia Zipline Full time
About you

- 2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.
- Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboards
- Confident communicator — Comfortable working with Enterprise users, running webinars, writing crisp release notes/ emails, training users
- Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
- High-agency, extreme-ownership mindset; thrive in a fast and fluid environment

The role

Reporting to the Product Lead for your area, you will own ongoing adoption and value outcomes for a segment of Zipline customers, to ensure they continue to get recurring impact from our SaaS Products.

1. Manage a patch of Zipline customers for your product area - Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)

2. Monitor Customer Value Score (CVS) dashboards, diagnose gaps, execute adoption playbooks to hit our CVS targets

3. Drive Product Adoption – segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product

4. Surface Product Qualified Leads (PQLs) & renewal risks to Strategic Account Managers ahead of cycle

5. Build scalable enablement material – Including Loom videos, Knowledge bases, Training sessions, Webinars

What's it like to work here

- High Performance Meets Real Care: We're ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other's backs. No egos, just genuine teamwork.
- Radical Transparency & Accountability: We operate with extreme clarity and ownership. You'll thrive here if you're hungry to learn from failures and grow fast.
- Fast-Paced & Impact-Driven: Forget rigid structures—our agility drives innovation. You'll tackle big challenges and see the real-world impact of your work every day.

The Opportunity

This role has many career path options within 12-24 months (with an example pay range):

- Senior Product Adoption Manager (100 - 125k)
- Product Manager (100 - 150k)
- Strategic Account Manager (100 - 150k OTE)

About us

We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.
This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations:

1. Be confident their Extended Workforce is compliant
2. Ensure only Compliant people are on-site around vulnerable people
3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

What you'll get

- Great salary
- Apple Macbook
- Access to 200+ books in a Kindle account
- Monthly Fitness budget (you can spend it on gym, sports equipment etc)
- Up to 6x psychology sessions p.a at no cost
- Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
- Professional Development - up to $2,000 p.a for courses
- Great team offsites, inc a major one each year in Bali

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Zipline Full time

    About you2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.Obsessed with customer value and impact - hitting their success metrics; fluent in metrics & dashboardsConfident communicator — Comfortable working with Enterprise users, running webinars, writing crisp...


  • Melbourne, Victoria, Australia Zipline Full time

    2 days ago Be among the first 25 applicantsThis range is provided by Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$100,000.00/yrAbout you2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management...

  • Adoption Manager

    1 week ago


    Melbourne, Victoria, Australia Plexus Full time

    We are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we're on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world's leading brands including L'Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in legal...


  • Melbourne, Victoria, Australia beBeeProductAdoptionManager Full time $100,000 - $150,000

    Job Overview">As a Product Adoption Manager, you will play a key role in driving customer value and impact for our product area. You will work closely with stakeholders to ensure high adoption and engagement among our customers.">Responsibilities">Manage a patch of customers for your product area, ensuring their adoption and impact stays high through regular...


  • Melbourne, Victoria, Australia Coupa Software Full time

    Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:**1. Ensure Customer Success** - Obsessive and...


  • Melbourne, Victoria, Australia beBeeAdoption Full time $80,000 - $125,000

    We are seeking a seasoned professional to join our team as a Adoption Optimization Manager.This role is responsible for working closely with customers to increase adoption, maximize value and drive best practices across the organization.The ideal candidate will have a strong background in procurement and customer management, with excellent communication and...

  • Adoption Specialist

    1 week ago


    Melbourne, Victoria, Australia beBeeAdoption Full time $80,180 - $98,700

    As a specialist in adoption and family support, you will have the opportunity to provide expert guidance and advice to individuals navigating the complexities of birth, death and marriage registration.About the RoleYou will be responsible for delivering high-quality counselling services, conducting thorough assessments of families, producing detailed reports...


  • Melbourne, Victoria, Australia Movember Full time

    Movember is the leading charity changing the face of men's health globally, tackling mental health and suicide prevention, prostate cancer, testicular cancer.**About the role**You will work with stakeholders across all areas of the business to design and deliver remarkable learning experiences and drive Salesforce adoption. Your primary goal will be to...


  • Melbourne, Victoria, Australia beBeeChange Full time $134,593 - $180,115

    Product Adoption Transformation SpecialistWe are seeking an experienced specialist to join our team in driving employee adoption and usage of new projects.The successful candidate will play a critical role in ensuring that business change initiatives meet their objectives by maximising employee adoption and usage, focusing on the people side of change,...


  • Melbourne, Victoria, Australia beBeeAdoption Full time $79,122 - $96,073

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to lead our Adoption Support Unit. In this role, you will be responsible for managing a small team of administration staff who provide administrative support, record searches, and high-quality records management across Adoption Services.The successful candidate will have the ability...