Technical Problem Solver

2 weeks ago

Brisbane, Queensland, Australia beBeeProblemSolving Full time $80,000 - $125,000
Job Overview

Your work has a significant impact on our global team. We're dedicated to creating stronger, more sustainable communities together.

We are problem solvers and future world builders shaping the future of safer, smarter, and more sustainable industries. Together, we build a better world for everyone to live in.

About Us

We help shape the future of industries through our technology solutions. As part of our global team, you'll contribute to our success by building meaningful relationships and providing technical support for our industry-leading systems.

We're a collaborative team that depends on each other and allows for a balanced work-life so we can thrive. This exciting position offers exposure to various sectors within a dynamic team. Comprehensive training and opportunities for career growth await through a structured development program.

About You

You're a technical analyst with a talent for identifying and analysing real-world problems. You think outside the box, enjoy working on various challenges, and take pride in seeing solutions through to completion. You value quality and collaborate with the wider team and customers to create exceptional solutions.

Your unique experience and skillset will enhance our global support community, improve processes, and expand your global awareness. You'll see solutions achieve their goals for our customers, with occasional trips to site optional.

Key Responsibilities Include
  • Provide quality customer service for our software ecosystem.
  • Analyse data and logs, build test systems, and recreate issues to test solutions.
  • Troubleshoot our systems to identify issues and provide temporary and permanent solutions.
  • Restore services, resolve issues, and escalate to advanced support when needed.
  • Provide rotational coverage for our products.
  • Build meaningful relationships with customers and dealers in your region.
Basic Qualifications
  • Critical thinking skills
  • Complex problem-solving mindset
  • Proven ability to learn technical knowledge with a process-orientated analytical approach
  • Technical and/or industry experience:
Top Candidates May Also Have
  • Customer Support experience
  • Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
  • Industry experience working with leading technologies
Why Choose Us?

We offer a range of benefits including comprehensive training and opportunities for career growth. Our friendly, collaborative team environment allows for a balanced work-life so we can thrive.

This exciting position offers exposure to the sector within a dynamic team. Comprehensive training and opportunities for career growth await through a structured development program.

We believe in continuous learning and professional development. Our team is dedicated to helping you grow and succeed in your career.

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