Senior Problem-Solver

1 week ago

Brisbane, Queensland, Australia beBeeProblemSolver Full time $99,700 - $138,083
Job Overview:

The Case Management role is a high-level position that involves guiding complex work processes under the framework of legislation, policies, procedures, standards, methodologies, and precedents.

This team leadership position requires delegation of authority to resolve issues and risks across various activities. The role entails providing strategic leadership, control, planning, resource management, performance management, and decision-making for the Team Membership within the work area.

The Case Manager offers in-depth technical, professional, policy, operational support, and advice on complex problems. They coordinate strategic planning, program, project management, and policy development supporting organisational objectives.

  • Attend case conferences, conciliations, and hearings
  • Prepare documents detailing resolution options and outcomes at case management meetings
  • Assess and respond to priorities and risks
  • Maintain electronic record-keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process

Key capabilities aligned with the Australian Public Service (APS) Work Level Standards include:

  • Managing Relationships
  • Technical/Professional Knowledge or Skill
  • Coaching
  • Planning and Organising
  • Building Talent
  • Building Customer Loyalty
  • Adaptability

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