
Make a Real Impact as a Complex Problem Solver
2 weeks ago
Drive meaningful impact in your community by finding innovative solutions to complex problems.
- Job Description:
Develop and refine major incident and problem management policies and procedures, aligning with ITIL standards.
Provide structured training on major incident and problem management processes to divisional management and staff.
Cultivate close working relationships with operational support teams, vendors, and business units to prevent the recurrence of major incidents.
Lead and coordinate the effective management of major incidents and problems to minimize their impact on business operations.
Required Skills and Qualifications:
- ITIL knowledge and experience
- Strong problem-solving skills
- Excellent communication and training abilities
Benefits:
- A supportive work environment
- Flexible work options
- Career development opportunities
Others:
- Opportunity to make a meaningful difference in the community
- Chance to develop and refine problem management policies and procedures
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