Geospatial Problem Solver

6 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $115,000
Transforming Challenges into Opportunities

Are you passionate about making a difference in the world? Do you want to work with innovative technologies and collaborate with like-minded professionals?

We deliver cutting-edge GIS solutions that address pressing issues such as climate change, national security, and disaster response. Our team is dedicated to turning problems into opportunities, and we need talented individuals like you to help us achieve this vision.

About the Role

Our organization seeks a Technical Specialist to join our Support Team. As part of this role, you'll provide technical support and training to clients, ensuring they receive exceptional service delivery consistent with our client experience standards.

  • Perform incident management, problem management, and change management processes using best practice frameworks to resolve Level 1 and Level 2 technical issues.
  • Monitor support incident queues and take ownership of incidents to meet response times or SLAs.
  • Manage case work to exceed key performance metrics such as CSAT, CES, ATR, percentage escalated, case volumes, and weighted calls closed.
  • Diagnose and resolve client issues related to enterprise application deployment and system architecture, including managing escalations and coordinating with teams for timely resolution.
  • Deliver adoption services (including training) to ensure high client satisfaction against key performance metrics.
  • Assist in the development and maintenance of our knowledge base.

If you're a motivated and detail-oriented individual with strong IT skills and excellent customer service abilities, we encourage you to apply for this opportunity.

About You

We're looking for a Technical Specialist with a strong IT background who understands various software systems and their integration within GIS platforms. Key qualifications include:

  • Minimum 2 years of IT experience.
  • Experience working in software support or technical customer service.
  • Good understanding of corporate IT environments, including systems, infrastructure, networks, security, and policies.
  • Strong understanding of Web server software and server-based applications.
  • Understanding of enterprise architecture/integrations and multi-tiered (HA) environments.
  • Desirable: Python experience and GIS platform experience.
  • Excellent customer service and communication skills.
  • Ability to effectively perform fault diagnosis and problem-solving skills, communicating relevant issues and findings.
  • Relevant experience and/or qualification in associated business disciplines (Computer Science, Information Technology, Geography, Geospatial Science, Remote Sensing, and/or Surveying).
  • Current permanent and full-time working rights in Australia.
  • Alignment with our core values.

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