Customer Service Liaison
2 weeks ago
About the Role
This is an integral position within the team at Lotus People, partnering with a leading non-profit in education. The successful candidate will be responsible for managing enquiries from students, teachers, and trainers, as well as assisting with the coordination of classes and general office coordination.
Key Responsibilities
- Effective management of inbound queries via various touchpoints
- Accurate recording of conversations and updating internal systems
- Assistance with scheduling classes and booking rooms
- Support for trainers and teachers with class administration, including class rolls, Zoom links, and course materials
- Management of stationery and outgoing mail
Requirements
- Strong communication skills and attention to detail
- Prior experience in customer-facing roles or similar environments
- Ability to handle multiple priorities in a fast-paced setting
- Bubbly and energetic demeanour with passion for customer service
- Autonomous and proactive individual with strong problem-solving skills
- Proficiency in using new technologies and systems
What We Offer
The successful candidate will undergo a Police Check and may require a Working with Children Check.
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