
Optimizing Store Operations through Strategic Insights
3 days ago
Brighter futures are built on a foundation of innovation and collaboration. At the heart of this vision is a team of passionate individuals who power two of the most iconic and beloved brands.
We have over 50,000 dedicated professionals across our stores, distribution centers, and offices around the globe, touching the lives of almost two million customers every week. This scale presents a unique opportunity to drive business performance and create value at scale.
The newly created role of Performance Insights Manager will focus on delivering actionable insights that drive business performance across the store operations network. By leveraging data analytics, reporting, and strategic thinking, this role will uncover opportunities, measure effectiveness, and inform decision-making across store operations, customer experience, and commercial performance.
As a leader in this field, you will mentor and grow the capabilities of your team with a people-first approach, optimizing outcomes, aligning strategy, and delivering value to the wider organization.
Key Responsibilities:- Partner with stakeholders to define and measure business-critical KPIs and performance frameworks.
- Develop strategic dashboards and reporting tools to monitor end-to-end business performance.
- Lead the evolution of insights platforms using best practices in data visualization and user experience.
- Drive adoption and continuous improvement of self-serve insights tools across the business.
- Create and execute strategies for automated, real-time actionable insights tailored to business needs.
- Enable proactive decision-making by surfacing timely and relevant performance signals.
- Provide coaching and development for direct reports.
- Foster a culture of curiosity, continuous improvement, and data storytelling within the team.
- Experience leading or working as part of a team focused on creating strategic insights that lead to business transformation & outcomes.
- The ability to review processes, recommend improvement strategies, and drive change.
- Problem-solving skills to address challenges and obstacles in optimizing store processes.
- Strong communication skills to effectively collaborate with store teams and stakeholders.
- Analytical and strategic mindset to identify opportunities for improvement and make data-driven decisions.
- Experience leveraging analytics tools, including SQL, PowerBI, or Python, highly regarded.
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