
Dedicated Visitor Experience Specialist
7 days ago
We are seeking a skilled Customer Service Professional to deliver an exceptional visitor experience for visitors and guests at Perth Zoo.
Key Responsibilities:
- Provide excellent customer service in a variety of settings, including the front entrance, memberships counter, retail area and reception.
- Demonstrate personal leadership skills to drive positive change and improve customer satisfaction.
- Work effectively under pressure to meet customer needs and expectations.
- Accurately handle cash and operate a computerised point of sale system and/or ticketing computer system.
- Understand and apply occupational health and safety, equity and diversity principles and practices.
Required Skills and Qualifications:
- A demonstrated understanding of the role of a customer service professional.
- Passion for and experience in providing excellent customer service.
- Ability to learn new systems and work in a range of different service areas.
- Capacity to work effectively under pressure and accurately handle cash and operate technology.
- Understanding of occupational health and safety, equity and diversity principles and practices.
Benefits:
- Opportunity to work in a unique and dynamic environment with a focus on customer service.
- Chance to develop skills and knowledge in customer service, leadership and technology.
- Collaborative and supportive team environment.
How to Apply:
Please submit your application online through the WA Government Jobs Board website. For further information about the job, please contact us by phone or email. Closing date: Thursday at 12 noon AWST (2pm AEST).
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